[Matic] Sign button greyed out; getting Safe SDK could not be initialized and unsupported base contract errors

[Claire-serveth]

Issue Category

Transaction execution issue

What happened?

User is trying to transfer USDC from his safe but unable to do so since the sign button is greyed out and getting the following errors shown on the SS:

Already tried basic TS, importing wallet to metamask but still getting the same error. I also tried impersonating the user's account but also having the same issue on my end.

User was able to successfully execute transactions from the previous days (but not now):

Safe address: https://app.safe.global/home?safe=matic:0x5A3e1E40CE6EFaBA3a4180f3d58b6d86cC90d76f
User is not technical, so he's only relying on the UI.

Date and time this happened or you first noticed this issue

01-07-2024

Network

Polygon

Safe Address

matic:0x5A3e1E40CE6EFaBA3a4180f3d58b6d86cC90d76f

Token Address

No response

Token Type

None

Transactions

https://app.eu.intercom.com/a/inbox/pynbtguw/inbox/shared/all/conversation/212174700009077?view=List

[liliya-soroka]

checking with the team.
Thank you for reporting

[Claire-serveth]

Thank you @liliya-soroka 🙏

[liliya-soroka]

The issue was fixed - safe-global/safe-wallet-web#3868 and will be included into next release

[Claire-serveth]

Thanks again @liliya-soroka will let the user know 🙏

[liliya-soroka]

@Claire-serveth , sorry, the comment above was related to the Nan for Matic in csv file

[Claire-serveth]

Yeah, that's what I thought so too 😅 thank you for the confirmation @liliya-soroka 🙏

[Claire-serveth]

Hi @liliya-soroka / team, user is following up on this issue, do we have an update on this one?

[liliya-soroka]

do we have an update from the user? If yes, could you link me to the conversation in the intercom to get more details about the issue.
The fix I wrote above was released 2 weeks ago on Friday

[Claire-serveth]

@liliya-soroka here's the intercom link: https://app.eu.intercom.com/a/inbox/pynbtguw/inbox/admin/50011286/conversation/212174700009077?view=List

I don't see any new transaction from the user's account but I can check with the user as well. 🙏 (It seems the fix you shared above was meant for another user)

[Claire-serveth]

User is unresponsive and was able to execute transactions already. Closing this issue now.