Queue Tab not updating

[la1234512345]

Issue Category

Other

What happened?

User cannot execute Nonce 82. Despite Nonce 81 being executed already, Queue tab and Safe current nonce is still stuck on Nonce 81

Date and time this happened or you first noticed this issue

30-06-2024

Network

Ethereum Mainnet

Safe Address

0xbf9945BcAC6b8e4FfDB41337579306Fa33E79cfb

Token Address

No response

Token Type

None

Transactions

No response

[inahlikenoother]

Hi team, also have another user that may have a related issue wherein he cannot execute transactions on ETH mainnet
tx hashes 0xd9d68cf7bddc1f5ffbf58f2f57c6698550a2efe2aa400bdb6226927c64e1e348, 0x50df76ff3812a8cd1da5983e6b815f5b29f4004dec46ace4bd524379832645a0
Safe eth:0x129f35cDa830eA48B343a48728c2e384Ca956776, eth:0x20b80e9D37255Bc2B8Be20224A9c5636C368C8F3

EDIT: User was already able to execute, but it looks like queue tab is not updating as it's still detecting the lower nonce

[la1234512345]

Users are still reporting as of this moment but usually gets resolved within 15-30 minutes

[liliya-soroka]

Please, use delay tag for the complaints related to the issue
We are on it and checking with the team

[Claire-serveth]

Hi @liliya-soroka we had another user having a delay issue on ETH network. User was trying to execute a uniswap multicall transaction (Nonce 16). But it seems the UI updated after 10 minutes. (Not sure if this is still helpful) Safe transaction hashes:
Original: 0x4a52c5581416cb8cca36adb98331d7cafe1cbbf642c93203aa44c4d7d15ad5f4
Replaced: 0xa1ac8656204f6981a23d620b789fb7952a4dd539be4e7ac82f698d5ea7bdf2a2

Safe address: https://app.safe.global/transactions/history?safe=eth:0x11116B04C19aC7266c856CdC623B2903e102218d

[inahlikenoother]

Hi team, another Safe where queue tab is not updating

Safe: https://app.safe.global/transactions/queue?safe=eth:0xe705b1D26B85c9F9f91A3690079D336295F14F08****

[liliya-soroka]

Hey, dear support team, do we still have reports about delays on Ethereum? If so, could you ping me immediately with a link to the intercom conversation or safe data? We will have only 10 minutes before cache invalidation to debug.

[Claire-serveth]

Hi @liliya-soroka yes, there is from time to time but when they reach out to us and after few minutes, the UI updates already before we can report here. But we'll definitely do this, will ping you on the intercom ticket directly as well. 🙏

[Claire-serveth]

Hi @liliya-soroka we currently have 1 user with delay issue, safe address: https://app.safe.global/transactions/queue?safe=eth:0x000b30ccCc05F85C45349A6F462C681542c0afE4

[la1234512345]

Hi @liliya-soroka we have another user experiencing the issue eth:0x1D6b52532Fb4432198e30b29945aa2890F59C246

[Claire-serveth]

Escalations for delay issues is now via intercom ticket with Rudy. Closing this issue now.