project-board-update.yml

name: Set project board status fields
on:
  issues:
    types:
      - labeled

jobs:
  update-project-board-fields:
    if: github.event.label.name == 'support'
    runs-on: ubuntu-latest
    steps:
      - uses: actions/checkout@v4
      - name: Parse the ticket tracker issue template form
        uses: stefanbuck/github-issue-parser@v3
        id: issue-parser
        with:
          template-path: .github/ISSUE_TEMPLATE/5_freshdesk-ticket.yml
      - name: Get ticket impact from the form
        shell: python
        id: get-ticket-impact
        run: |
          import os
          form = ${{ steps.issue-parser.outputs.jsonString }}
          impact = form.get("ticket_impact")
          # Export the `impact` string to GITHUB_OUTPUT to be used in following steps
          with open(os.environ["GITHUB_OUTPUT"], "a") as f :
              print(f"impact={impact}", file=f)
      - name: Set the "Impact" and "Type" project board fields
        uses: EndBug/project-fields@v2
        id: set-fields
        with:
          operation: set
          fields: Impact,Type
          github_token: ${{ secrets.PROJECT_BOARD_PAT_TOKEN }}
          project_url: https://github.com/orgs/2i2c-org/projects/22
          values: ${{ steps.get-ticket-impact.outputs.impact }},Support